Terms of Service

ChildSafe (“ChildSafe”, “we”, “us”) provides a parental control service for Android devices, consisting of a parent app, a child app, and the supporting online service. These Terms of Service (“Terms”) form a legal agreement between you (the parent or legal guardian using the service) and ChildSafe.

By creating an account, installing either app, or using the service, you agree to these Terms. If you do not agree, do not use the service. These Terms should be read together with our Privacy Policy, which explains how data is handled.

ChildSafe is operated from the United Kingdom. You can reach us at admin@childsafe.uk.

To use ChildSafe you must:

• Be at least 18 years old.
• Be the parent or legal guardian of the child whose device you set up, or otherwise hold lawful authority and parental responsibility for that child and the right to manage that device.
• Provide accurate account details and keep your login credentials secure. You are responsible for activity that happens under your account.

Children do not create ChildSafe accounts. All setup and configuration is carried out by the parent or guardian. A child profile holds only a first name or nickname that you choose.

ChildSafe helps you manage and protect your child’s Android device. Depending on what you choose to enable, this can include screen-time limits, app management, web content filtering, location, geofencing, lost-device tools, optional monitoring features (call logs, SMS, app notifications, keyword alerts, browsing activity), on-device image safety scanning, and the optional AI Learning Buddy.

Enforcement is delivered through Google’s Android Management API, an on-device accessibility service, and network-level DNS content filtering. The child app is installed as a managed app and is designed so that it cannot be removed by the child without resetting the device.

Monitoring is off by default. Each monitoring feature is a separate switch that you turn on if and when you choose. You are responsible for deciding which features are appropriate for your child’s age and circumstances, and for using them proportionately.

When you use ChildSafe, you agree that:

• You have the legal right to manage the device and to enable the features you switch on.
• You will use the service lawfully, and only to support the safety and wellbeing of a child in your care.
• Where appropriate to the child’s age and understanding, you will be open with them about the controls and monitoring in place. Covert, secretive monitoring can harm a child’s trust and, for older children, may not be the right approach. ChildSafe is designed to support healthy oversight, not secret surveillance.
• You will keep your account credentials confidential and tell us promptly if you believe your account has been accessed without permission.
• You will not misuse the service — including attempting to reverse engineer, interfere with, or circumvent its protections; using it to break the law; reselling or commercially redistributing it without our written agreement; or using it to harass, coerce, or harm any person.

You are responsible for the choices you make within the service, including which monitoring features you enable and how you act on the information they provide.

ChildSafe is built to reduce the risks children face online, but no parental control product can eliminate them. You should not rely on it as your only safeguard.

• Content filtering works at the level of websites and known categories. It cannot guarantee that every harmful page, app, or message is blocked.
• Keyword and image safety detection are automated and may miss content, or flag content that turns out to be harmless. Detection works on English-language text.
• Determined or technically capable children may find ways to bypass some controls.
• Features that depend on the device being on, online, and undamaged will not work when it is off, offline, or has been tampered with.

The AI Learning Buddy is an optional, parent-enabled feature that gives your child access to an educational AI assistant. It is off unless you turn it on, and you control whether it is available and set a daily message limit.

By enabling it, you agree to the following:

• It is an educational tool only. It is not a medical, health, mental-health, counselling, legal, or financial service, and it is not a substitute for professional advice or for a trusted adult.
• It is not an emergency service. If a child raises something serious, the Learning Buddy is designed to encourage them to speak to a trusted adult and to signpost support services such as Childline. This signposting does not replace contacting the emergency services or appropriate professionals where a child may be at risk.
• AI responses are generated automatically and can be inaccurate or incomplete. Information should be checked, and the feature should not be relied on for important decisions.
• Messages are checked for concerning content, and conversations may be summarised and flagged for your review in the parent app. You can review activity, and disable the feature, at any time.

How your child’s messages are processed by our AI provider is explained in our Privacy Policy.

How we collect, use, store, and delete data — and the third-party services involved — is set out in full in our Privacy Policy, which forms part of these Terms.

Because the monitoring features process information about a child, you are responsible for ensuring your use is lawful and appropriate in your circumstances. You can disable any feature, remove a child or device, or delete your account and its data at any time. Account and child deletion is immediate; details of data deletion and backup roll-off are described on our Delete Data page.

ChildSafe is offered on a subscription basis, and may include a free trial period. Where you subscribe through Google Play, billing, renewals, trials, and refunds are managed by Google under your Google Play account and Google’s terms.

• Subscriptions renew automatically unless cancelled. You can cancel at any time through your Google Play account; cancellation takes effect at the end of the current billing period.
• If a payment fails, your subscription may enter a grace period before access is reduced or suspended.
• Refunds are handled in line with Google Play’s refund policy and your statutory rights as a consumer.

Some accounts may be provided on a free or test basis at our discretion. We will tell you in advance of any change to pricing that affects you.

ChildSafe is under active development and is currently offered as part of a testing programme. Features may change, and the service may occasionally be unavailable for maintenance, updates, or reasons outside our control. We do not guarantee uninterrupted or error-free operation.

We rely on third-party platforms — in particular Google’s device management services — to deliver core functionality. If access to those platforms changes, some features may be affected. If that happens, we will act to maintain your child’s protection as far as we reasonably can, and tell you about material changes.

We may update these Terms from time to time. If we make significant changes, we will give you reasonable notice (for example by email or in the app) before they take effect. Continuing to use the service after changes take effect means you accept the updated Terms.

If we decide to withdraw a feature or to retire the service, we will:

• Give you reasonable advance notice wherever possible.
• Explain how the change affects your child’s protection, and what, if anything, you need to do — so that a withdrawal does not quietly leave a child less protected than before.
• Securely delete personal data that is no longer needed, in line with our Privacy Policy and data protection law.

If the child app is removed, the managed device may need to be reset to return it to normal use. We will provide guidance on this where relevant.

You can stop using ChildSafe at any time by removing the apps and deleting your account from within the parent app.

We may suspend or end your access if you breach these Terms — in particular the eligibility and acceptable-use requirements in sections 2 and 4 — or where we are required to do so by law or by a platform we depend on. Where it is appropriate and lawful to do so, we will give you notice first.

Nothing in these Terms limits or excludes our liability where it would be unlawful to do so — including liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be limited under the laws of England and Wales. Your statutory rights as a consumer are not affected by these Terms.

Subject to that, ChildSafe is provided as a tool to support you, and we are not liable for outcomes that result from the limitations described in section 5, from your own choices about which features to enable and how to act on them, or from the acts of third parties. We are not responsible for loss that was not reasonably foreseeable, or that arises from your use of the service in a way these Terms do not permit.

These Terms, together with the Privacy Policy, are the entire agreement between you and ChildSafe regarding the service. If any part of these Terms is found to be unenforceable, the rest continues to apply.

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction, except that if you live elsewhere in the UK you may bring proceedings in your local courts and the mandatory consumer-protection law of your home nation still applies.

If you have any questions about these Terms, contact us at admin@childsafe.uk.